Trade Support Analyst - 2nd Shift

  • Job Reference: 82435822-2
  • Date Posted: 14 March 2019
  • Recruiter: Request Technology - Anthony Honquest
  • Location: Kansas
  • Salary: On Application
  • Bonus/Benefits: $50k-80k +10% Differential
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Trade Support Analyst - 2nd Shift
$50-80K % Shift Differential

* Shift is Sunday-Thursday, 3:00 PM to 12:00 AM CT..*


Technical Support

  • Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (eg FIX, BOE, PITCH), trading and features/function using the Deliver Plus One standard
  • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Provisioning internal/external user web tool access
  • Testing/understanding changes to systems and functionality prior to deployment

Trading Support

  • Support sales team with data/order type behavior requests
  • Service manual Cancel Order from TPHs
  • Futures Settlement Price Verification
  • Service and Support Block Trade and ECRPs
  • Trade reviews
  • Voluntary price adjustment management
  • Clearing/trade bust/adjust support
  • Data mining and research

Operational System Monitoring

  • Perform daily system startup/shutdown checks
  • Monitor exchange systems and keep dashboards green
  • Futures Audit Logs queue (automated procedural tracking system)
  • Auction/Rotation monitoring
  • Futures Product Management (ie creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
  • Ad hoc project assignments

Job Requirements:

The ideal candidate will possess:

  • Equivalent of Bachelor's degree or higher
  • Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.
  • Ability participate in weekend testing as required
  • Two to five years' experience in a securities related or technical support position
  • Proficiency in Windows and Linux desired
  • Strong troubleshooting, problem-solving and customer service skills
  • Vigorous desire to learn company technology and to be an Futures SME
  • Ability to work well in a dynamic team oriented environment
  • Excellent written and verbal communication skills